For product information and quote requests
For questions about an order and shipping information
For information on payments and invoices
Sales & Customer Service
How do I create an account or log in to my profile?
How do I create an account or log in to my profile?
Logging in is easy and doesn't require a password. Here's how:
- Go to the Login/Register page.
- Enter your email address.
- Within a few seconds, you'll receive an email with a security code (OTP).
- Enter the code on the website to access your profile.
Why am I not asked for a password to register? Is it secure?
Why am I not asked for a password to register? Is it secure?
Absolutely, in fact, it's much more secure! We use an advanced and secure login system that doesn't require a password. By entering your email address, you'll receive a one-time password (OTP) directly via email. This means no one will ever be able to guess your password, and you won't have to worry about forgetting it.
Is there an active Loyalty Program?
Is there an active Loyalty Program?
Yes, our Loyalty Program is called SecurClub: by signing up, you can collect points and earn prizes and rewards.
Check out the dedicated page that summarizes the main steps (registration, earning points, using them) to start winning with us.
Discount codes and promotions
What are the active discount codes and promotions?
What are the active discount codes and promotions?
Active promotions and discount codes are managed as follows:
- Offers: On this page, you'll find all the products currently at a special price.
- Monthly Offers: On this page, you'll find all the offers active for the current month.
- Welcome Offer: by subscribing to the newsletter, you'll receive a 10% discount code via email.
- Other discount codes: These are communicated periodically via newsletter.
For personalized discount codes for recurring or large-quantity purchases, please contact info@securlab.it
How do free product promotions work?
How do free product promotions work?
We typically run three types of free product promotions on our website:
- 3+1 or similar promotions
The promotion applies when you add a minimum of 4 items of the same item to your cart, or multiples of 4. The discount will be automatically calculated by applying a deduction equal to the value of the free product. The same mechanism applies to other versions of the same promotion (3+1 = add 4 items, the 4th is free; 4+1 = add 5 items, the 5th is free). - Guaranteed gift promotion
To receive your gift, you don't need to use a discount code, but you must meet the minimum order indicated in the email/banner/promotional campaign you received. If the promotion includes a double gift, once you reach the first spending threshold, you will receive one gift; once you reach the second threshold, you will receive both gifts. This type of promotion usually cannot be combined with other offers on the website. - Gift promotion with discount code
To receive your gift, you must enter the discount code indicated in the email/banner/promotional campaign you received in your cart and meet the specified minimum order. This type of promotion typically cannot be combined with other offers on the site.
How does cashback work?
How does cashback work?
When a cashback is active on the site, you can accumulate credit from your spend one more time to order your Securlab.
Do you find the total amount of accumulated credit?
To be able to verify the amount of accumulated credit, go to your profile and find the total amount available.
How can I spend my credit?
To be able to spend it, at the time of check-out I will select the option "Apply credit in business" and the import will be displayed from the total order in corso.
Orders & shipping
How can I check the status of my order?
How can I check the status of my order?
To check the status of your order, the fastest way is to contact our logistics department.
- Phone: 0645490927
- Email: logistica@securlab.it
You will need to provide the order number and the first name/last name of the account holder.
Administration
How can I request an invoice or delivery note?
How can I request an invoice or delivery note?
You can request the invoice directly at checkout by providing the details required for issuance (VAT number, PEC, Tax Code, SDI) or obtain a copy or delivery note by contacting the dedicated offices:
- Courtesy copy of invoice (PDF): amministrazione@securlab.it
- Delivery note request: logistica@securlab.it
Can I pay in instalments?
Can I pay in instalments?
Yes: on the website you can pay in 3 interest-free instalments via Klarna or PayPal.
- Select Klarna or PayPal at checkout
- See the information page for payment details and methods
Can I request a quote?
Can I request a quote?
You can request a quote by email at info@securlab.it or by phone at 0645490927 with the following details:
- product codes/links and packaging (pcs., ml, pack.) and quantities
- postal code and delivery city
- invoice with VAT/Tax ID and billing name
