For product information and quote requests
For questions about an order and shipping information
For information on payments and invoices
Frequently asked questions
Sales & Customer Service
Is there an active Loyalty Program?
Is there an active Loyalty Program?
Yes, our Loyalty Programme is called SECURCLUB: by signing up you can collect points and earn rewards.
Visit the dedicated page summarising the main steps (registration, earning points, redemption) to start winning with us.
Perché non mi viene chiesta una password per registrarmi? È sicuro?
Perché non mi viene chiesta una password per registrarmi? È sicuro?
Assolutamente sì, anzi è molto più sicuro! Utilizziamo un sistema di accesso avanzato e protetto che non richiede password. Inserendo il tuo indirizzo email, riceverai un codice temporaneo (OTP) direttamente via mail. Questo significa che nessuno potrà mai "indovinare" la tua password e tu non dovrai preoccuparti di dimenticarla.
C'è attivo un Programma Fedeltà?
C'è attivo un Programma Fedeltà?
Sì, Il nostro Programma Fedeltà si chiama SECURCLUB: iscrivendosi può raccogliere punti e ottenere premi e ricompense.
Consulta la pagina dedicata che riassume i passaggi principali (iscrizione, accumulo punti, utilizzo) per iniziare a vincere con noi.
What are the active discount codes and promotions?
What are the active discount codes and promotions?
The Legal Warranty applies to all purchases made on Securlab. It has a duration of 24 months for end consumers and 12 months for professionals or those using the product for professional purposes. By law, any defects must be reported to Securlab within 8 days of their discovery. The Legal Warranty does not cover accidental damage or faults resulting from improper use of the product. For more details, see the specific section of the terms of sale.
We are always available to assist you with any issues regarding products purchased on Securlab.
Manufacturer Conventional Warranty
In addition to the legal warranty, products sold on the website may also be covered by a "conventional" warranty offered by the manufacturer. This means that warranty terms may be extended beyond what is required by law; for example, some electrocardiographs may have a longer warranty.
Orders & shipping
How can I check the status of my order?
How can I check the status of my order?
To check the status of your order, the fastest way is to contact our logistics department.
- Phone: 0645490927
- Email: logistica@securlab.it
You will need to provide the order number and the first name/last name of the account holder.
Administration
How can I request an invoice or delivery note?
How can I request an invoice or delivery note?
You can request the invoice directly at checkout by providing the details required for issuance (VAT number, PEC, Tax Code, SDI) or obtain a copy or delivery note by contacting the dedicated offices:
- Courtesy copy of invoice (PDF): amministrazione@securlab.it
- Delivery note request: logistica@securlab.it
Can I pay in instalments?
Can I pay in instalments?
Yes: on the website you can pay in 3 interest-free instalments via Klarna or PayPal.
- Select Klarna or PayPal at checkout
- See the information page for payment details and methods
Can I request a quote?
Can I request a quote?
You can request a quote by email at info@securlab.it or by phone at 0645490927 with the following details:
- product codes/links and packaging (pcs., ml, pack.) and quantities
- postal code and delivery city
- invoice with VAT/Tax ID and billing name
